AllDeliv

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Agreement

1. GENERAL PROVISIONS

1.1. These Terms govern the organization of parcel delivery services using the electronic service available at https://alldeliv.uz/.

1.2. These Terms are binding on the Customer, Executor, and Recipient from the moment they are published on the Operator’s website. If the Agreement establishes conditions different from these Terms, the provisions of the Agreement apply.

1.3. These Terms are a public offer in accordance with the legislation of the Republic of Uzbekistan.

1.4. The Operator reserves the right to amend these Terms. The Customer undertakes to regularly check for changes published on the website https://alldeliv.uz/.

1.5. These Terms define the procedure for providing parcel delivery services for individuals, legal entities, and individual entrepreneurs using the electronic service https://alldeliv.uz/. Changes to the delivery conditions can be made by agreement between IP LLC “AllDeliv” and the Customer before the parcel is accepted for transport.

2. TERMS AND THEIR DEFINITIONS

2.1. Operator – company AllDeliv.uz (https://alldeliv.uz/).

2.2. Carrier/Partner – a legal entity registered in accordance with the legislation of the Republic of Uzbekistan or another state, which carries out parcel delivery services and has contractual relationships with the Operator.

2.3. Parcel/Delivery – the item to be delivered.

2.4. Order – the Customer’s request placed in the electronic service, with a unique order number and all conditions for providing the requested service.

2.5. Waybill – a document issued by the chosen Carrier with a unique number and information for delivering the Customer’s parcel according to the Order placed in the Operator’s electronic service.

2.6. Parties – Operator, Customer, and Carrier.

2.7. User/Customer – a physical or legal person using the electronic service in accordance with these Terms.

2.8. Account – the Customer’s registration account created upon signing up for the electronic service, with a unique login and password.

2.9. Personal Account – a section in the electronic service where the Customer can manage their account, place orders, modify or delete personal data, view and top up their balance, and perform other actions.

2.10. Personal Account Balance – the Customer’s personal account created during registration and linked to the Customer’s account in the electronic service.

2.11. Services – parcel delivery services, including additional services such as insurance, forwarding, re-delivery, personal hand delivery, delivery with receipt notification, and return of parcels.

2.12. Insurance – the insurance option chosen by the Customer when placing the Order, confirmed by the “I Agree” option in the electronic service.

2.13. Declared Value – the value of the parcel specified by the Customer when arranging for insurance.

2.14. Electronic Service – the website https://alldeliv.uz/.

2.15. Parcel – a parcel individually packaged.

2.16. Delivery – one or more parcels sent through the electronic service.

2.17. Customer/Sender – the party using the Operator’s services to send or receive parcels, and responsible for all expenses related to the delivery.

2.18. Recipient – the person receiving the parcel sent via the Operator’s services.

2.19. Pickup Address – the address where the Carrier must accept the parcel from the Customer.

2.20. Delivery Address – the address where the Carrier must deliver the parcel to the Customer.

2.21. Manifest/Sticker/Marking/Waybill – documents attached to the parcel or provided along with the parcel.

2.22. Compensation – compensation for the loss or damage of a parcel, excluding prohibited parcels.

2.23. Expenses/Cost – all expenses that the Customer must pay, including delivery costs and additional expenses such as storage, taxes, fines, customs duties, and other costs related to delivery.

3. ACCESS TO THE ELECTRONIC SERVICE

3.1. The electronic service is available to all Internet users.

3.2. The Operator ensures the website is available 24 hours a day.

3.3. The Operator is not responsible for temporary unavailability of the website if it is caused by errors of communication providers, Internet connection failures, or force majeure circumstances such as natural disasters or accidents.

4. REGISTRATION AND USE OF THE ACCOUNT

4.1. To use the parcel delivery services, the Customer must register on the electronic service and place orders.

4.2. To register in the electronic service, the Customer must enter their email address and password for access, after which an Account will be created for them.

4.3. By confirming the “I Agree to the Operator’s Terms” option, the Customer:

4.3.1. Acknowledges and accepts the terms of using the electronic service.

4.3.2. Agrees to the processing and storage of their data and agrees to receive notifications from the Operator at the contact information provided.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. Operator’s Rights and Obligations

- The Operator has the right to verify parcel data and adjust rates if necessary.

- The Operator is obliged to transfer the Order to the Carrier in full.

5.2. Customer’s Rights and Obligations

- The Customer is obliged to provide accurate data during registration and when placing orders.

- The Customer has the right to cancel the Order within 15 minutes of placing it.

6. PROVISION OF SERVICES, COST, AND PAYMENT

6.1. Provision of Services

- To place an Order, the Customer must select the Carrier and provide accurate details about the sender, recipient, and parcel.

6.2. Payment for Services

- Payment is made through electronic payment systems, credit and debit cards, and other methods provided on the website https://alldeliv.uz/.

6.3. Rules for accepting payments

Payments. Pay by credit card online Our site is connected to Internet acquiring, and you can pay for the Service with a bank card Visa, Mastercard, Humo, Uzcard. After confirming the selected Product or service, a secure window will open with the payment page of the processing center, where you need to enter your bank card details. For additional authentication of the cardholder, the 3-D Secure protocol is used. If your Issuing Bank supports this technology, you will be redirected to its server for additional identification. For information about the rules and methods of additional identification, please contact the Bank that issued your bank card. The online payment service is carried out in accordance with the rules of the Visa and MasterCard International Payment Systems on the principles of confidentiality and security of payment, for this purpose the most up-to-date methods of verification, encryption and data transmission through closed communication channels are used. Entering bank card data is carried out in a secure window on the payment page of UzumBank. In the fields on the payment page, you need to enter the card number, the name of the cardholder, the expiration date of the card, and a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is displayed on the surface of the bank card. CVV2/ CVC2 is a three-digit security code located on the back of the card. Then, in the same window, the page of your issuing bank will open to enter the 3-D Secure code. In case you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, then you should contact your issuing bank. 3-D Secure is the most advanced technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions. Security guarantees UZUM BANK processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further transfer of information takes place through closed banking networks that have the highest level of reliability. UZUM BANK does not transfer your card details to us and other third parties. For additional authentication of the cardholder, the 3-D Secure protocol is used. In case you have any questions about the payment made, you can contact customer support Contacts: Online Payment Security The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and will not be disclosed. Your credit card details are transmitted only in encrypted form and are not stored on our Web server. The security of Internet payment processing is guaranteed by UZUM BANK JSC. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, specialized security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company. Payment by payment cards is safe because: The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since these data are not stored on the authorization server and cannot be stolen. The buyer enters his payment data directly in the authorization system of UzumBank, and not on the website of the online store, therefore, the payment details of the buyer’s card will not be available to third parties.

6.4. Condition of refusal to conduct transactions with payment cards

Cases of refusal to make a payment: the bank card is not intended for making payments via the Internet, which can be found out by contacting your Issuing Bank; There are not enough funds to pay on a bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card; Your credit card details are incorrect. Your credit card has expired. The validity period of the card, as a rule, is indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.

7. RESPONSIBILITIES OF THE PARTIES

7.1. The Carrier is responsible for the loss, damage, or delay of the parcel, as well as for other errors during transportation.

7.2. The Customer is responsible for the accuracy of parcel information and for complying with the terms of the agreement.

8. FINAL PROVISIONS

8.1. The Operator reserves the right to amend these Terms and publish new versions on the website https://alldeliv.uz/.

8.2. All disputes are resolved through negotiations, and if necessary, in court in accordance with the laws of the Republic of Uzbekistan.

AllDeliv.uz

IP LLC "AllDeliv"

TIN 311 607 843

info@alldeliv.uz