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Agreement
Terms of Service of IP LLC “AllDeliv” for Courier Service Search and Parcel Handling
1. GENERAL PROVISIONS
1.1. These Terms govern the organization of parcel delivery services using the electronic service available at https://alldeliv.uz/.
1.2. These Terms are binding on the Customer, Executor, and Recipient from the moment they are published on the Operator’s website. If the Agreement establishes conditions different from these Terms, the provisions of the Agreement apply.
1.3. These Terms are a public offer in accordance with the legislation of the Republic of Uzbekistan.
1.4. The Operator reserves the right to amend these Terms. The Customer undertakes to regularly check for changes published on the website https://alldeliv.uz/.
1.5. These Terms define the procedure for providing parcel delivery services for individuals, legal entities, and individual entrepreneurs using the electronic service https://alldeliv.uz/. Changes to the delivery conditions can be made by agreement between IP LLC “AllDeliv” and the Customer before the parcel is accepted for transport.
2. TERMS AND THEIR DEFINITIONS
2.1. Operator – company AllDeliv.uz (https://alldeliv.uz/).
2.2. Carrier/Partner – a legal entity registered in accordance with the legislation of the Republic of Uzbekistan or another state, which carries out parcel delivery services and has contractual relationships with the Operator.
2.3. Parcel/Delivery – the item to be delivered.
2.4. Order – the Customer’s request placed in the electronic service, with a unique order number and all conditions for providing the requested service.
2.5. Waybill – a document issued by the chosen Carrier with a unique number and information for delivering the Customer’s parcel according to the Order placed in the Operator’s electronic service.
2.6. Parties – Operator, Customer, and Carrier.
2.7. User/Customer – a physical or legal person using the electronic service in accordance with these Terms.
2.8. Account – the Customer’s registration account created upon signing up for the electronic service, with a unique login and password.
2.9. Personal Account – a section in the electronic service where the Customer can manage their account, place orders, modify or delete personal data, view and top up their balance, and perform other actions.
2.10. Personal Account Balance – the Customer’s personal account created during registration and linked to the Customer’s account in the electronic service.
2.11. Services – parcel delivery services, including additional services such as insurance, forwarding, re-delivery, personal hand delivery, delivery with receipt notification, and return of parcels.
2.12. Insurance – the insurance option chosen by the Customer when placing the Order, confirmed by the “I Agree” option in the electronic service.
2.13. Declared Value – the value of the parcel specified by the Customer when arranging for insurance.
2.14. Electronic Service – the website https://alldeliv.uz/.
2.15. Parcel – a parcel individually packaged.
2.16. Delivery – one or more parcels sent through the electronic service.
2.17. Customer/Sender – the party using the Operator’s services to send or receive parcels, and responsible for all expenses related to the delivery.
2.18. Recipient – the person receiving the parcel sent via the Operator’s services.
2.19. Pickup Address – the address where the Carrier must accept the parcel from the Customer.
2.20. Delivery Address – the address where the Carrier must deliver the parcel to the Customer.
2.21. Manifest/Sticker/Marking/Waybill – documents attached to the parcel or provided along with the parcel.
2.22. Compensation – compensation for the loss or damage of a parcel, excluding prohibited parcels.
2.23. Expenses/Cost – all expenses that the Customer must pay, including delivery costs and additional expenses such as storage, taxes, fines, customs duties, and other costs related to delivery.
3. ACCESS TO THE ELECTRONIC SERVICE
3.1. The electronic service is available to all Internet users.
3.2. The Operator ensures the website is available 24 hours a day.
3.3. The Operator is not responsible for temporary unavailability of the website if it is caused by errors of communication providers, Internet connection failures, or force majeure circumstances such as natural disasters or accidents.
4. REGISTRATION AND USE OF THE ACCOUNT
4.1. To use the parcel delivery services, the Customer must register on the electronic service and place orders.
4.2. To register in the electronic service, the Customer must enter their email address and password for access, after which an Account will be created for them.
4.3. By confirming the “I Agree to the Operator’s Terms” option, the Customer:
4.3.1. Acknowledges and accepts the terms of using the electronic service.
4.3.2. Agrees to the processing and storage of their data and agrees to receive notifications from the Operator at the contact information provided.
5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. Operator’s Rights and Obligations
- The Operator has the right to verify parcel data and adjust rates if necessary.
- The Operator is obliged to transfer the Order to the Carrier in full.
5.2. Customer’s Rights and Obligations
- The Customer is obliged to provide accurate data during registration and when placing orders.
- The Customer has the right to cancel the Order within 15 minutes of placing it.
6. PROVISION OF SERVICES, COST, AND PAYMENT
6.1. Provision of Services
- To place an Order, the Customer must select the Carrier and provide accurate details about the sender, recipient, and parcel.
6.2. Payment for Services
- Payment is made through electronic payment systems, credit and debit cards, and other methods provided on the website https://alldeliv.uz/.
7. RESPONSIBILITIES OF THE PARTIES
7.1. The Carrier is responsible for the loss, damage, or delay of the parcel, as well as for other errors during transportation.
7.2. The Customer is responsible for the accuracy of parcel information and for complying with the terms of the agreement.
8. FINAL PROVISIONS
8.1. The Operator reserves the right to amend these Terms and publish new versions on the website https://alldeliv.uz/.
8.2. All disputes are resolved through negotiations, and if necessary, in court in accordance with the laws of the Republic of Uzbekistan.
AllDeliv.uz
IP LLC "AllDeliv"
TIN 311 607 843
info@alldeliv.uz